Terms of Service

1. Agreement

These Terms of Service ("Terms") are an agreement between you and RiffReady Pty Ltd (ACN 700 828 397), an Australian company ("RiffReady", "we", "us"). They govern your use of the RiffReady website, web application, and mobile applications (the "Service").

By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. What RiffReady does

RiffReady analyses audio recordings that you upload and generates interactive "practice packs" — including chord charts synchronised with lyrics, tempo and key information, playback tools, separated instrument tracks (stems), and downloadable chord sheets — to help you learn to play songs on guitar.

RiffReady does not provide, host, stream, sell, or distribute music. All audio comes from you.

3. Eligibility and accounts

You must be at least 16 years old to use the Service.

You must provide accurate account information, keep your password secure, and are responsible for activity under your account. Notify us promptly at play@riffready.com.au if you suspect unauthorised access. One account per person; do not share accounts.

4. Your right to use the Service

We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service for your own private, non-commercial music practice.

You must not: use the Service to infringe anyone's rights; upload audio you do not have the right to upload; redistribute, sell, or publicly perform materials generated by the Service in a way that infringes the rights of the underlying work's owners; scrape, reverse-engineer, or attempt to extract our models, datasets, or source code; circumvent plan limits, credits, or access controls; resell or sublicense access; or use the Service to build a competing product.

5. Audio you upload — your responsibilities

This section is important.

By uploading audio, you represent and warrant that:

• you own the recording, or you have purchased or licensed a lawful copy of it, or you otherwise have the legal right to make the copy involved in uploading it to the Service; and
• your upload and our processing of it at your direction does not infringe any third party's copyright or other rights; and
• you are uploading it solely for your own private practice use.

You are responsible for the audio you upload. We do not review uploads for rights clearance and cannot verify ownership.

You agree to indemnify RiffReady against any third-party claim arising from audio you upload in breach of these representations, limited to claims arising directly from your breach.

We do not grant you any rights in the underlying musical works or recordings. A practice pack describes a recording; it does not license it. Your rights in any song remain governed by the rights of that song's owners.

6. Generated content and accuracy

Practice packs are produced by automated analysis and AI systems. They are interpretations, not authoritative transcriptions. Chords, timings, tempo, key, structure, lyrics and any AI-written text may contain errors or omissions.

The Service is provided as a practice aid. It is not a substitute for sheet music, formal instruction, or your own musical judgement. We do not warrant that any generated content is accurate, complete, or fit for any particular purpose, except as required by law (see §12).

7. Licence you give us

You keep all rights you have in the audio you upload. To operate the Service, you grant us a limited, worldwide, royalty-free licence to host, store, copy, transmit, and process your uploaded audio and to generate derived data from it — for the purpose of providing the Service to you, and to our processors acting on our behalf.

Derived musical data. Analysis outputs — chord labels, timings, tempo, key, structure and similar factual descriptions of a recording — may be cached and reused to serve other users who upload the same recording, as described in our Privacy Policy. Your audio file itself is never shared with or made accessible to other users.

Corrections you submit. If you submit a chord correction or report, you grant us a perpetual, royalty-free licence to use it to improve the Service and its accuracy.

This licence ends when you delete the relevant content or your account, except for (a) copies retained as required by law and (b) anonymised derived data that is no longer linked to you.

8. Plans, credits and fair use

The Service offers a free tier and paid subscription tiers. Current plans, prices, and inclusions are shown in the app and at riffready.com.au.

• Pack generation and stem separation are subject to per-plan limits, which we display in the app.
• Limits exist because generation consumes real computing resources.
• We may change plan inclusions or limits with reasonable notice. If a change materially reduces what you have paid for, you may cancel and receive a pro-rata refund for the unused period.

9. Subscriptions, billing and cancellation

• Subscriptions are billed in advance, monthly or annually. On the web we bill through Stripe. In our iOS app, purchases are made through Apple's in-app purchase and are billed to your Apple Account.
• They renew automatically at the then-current price until cancelled.
• You may cancel at any time. For web subscriptions, open the Support page at riffready.com.au/support and use the "open your billing settings" link to cancel. For subscriptions bought in the iOS app, manage or cancel them in your Apple Account subscription settings (Settings › your name › Subscriptions) — we cannot cancel or refund an Apple purchase on your behalf. Cancellation takes effect at the end of the current billing period; you keep access until then.
• Apple purchases are also governed by Apple's own terms, including its payment, renewal and refund rules. Where Apple's terms conflict with this section for a purchase made through the App Store, Apple's terms govern that purchase. Refund requests for Apple purchases must be made to Apple.
• Prices are shown in Australian dollars (AUD) and inclusive of GST/VAT where applicable.
• We do not provide refunds for partial periods, except where required by law (including the Australian Consumer Law) or where we have materially reduced the Service. Nothing in this section limits your rights under the Australian Consumer Law.
• If we change prices, we will give at least 30 days' notice; the new price applies from your next renewal.

10. Your content, our platform

We may remove content or suspend accounts where we reasonably believe there has been a breach of these Terms, a credible rights complaint, or a risk to the Service or other users. Where practical we will tell you why and give you an opportunity to respond.

Copyright complaints. If you believe content on the Service infringes your rights, contact play@riffready.com.au with details of the work, the material concerned, and your contact details. We will investigate and act appropriately, including removal and, for repeat infringers, account termination.

11. Our intellectual property

The Service — including its software, design, brand, "RiffReady" name and logo, and the systems that produce practice packs — belongs to us or our licensors. These Terms give you no rights in it beyond the licence in §4.

12. Warranties, consumer rights and liability

Australian consumers. Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Where we are permitted to limit our liability for a breach of a consumer guarantee, our liability is limited to resupplying the service or paying the cost of resupply.

Other consumers. Nothing in these Terms limits rights you have under mandatory consumer protection laws in your country.

Otherwise, and to the maximum extent permitted by law: the Service is provided "as is"; we do not warrant it will be uninterrupted, error-free, or that generated content will be accurate; and we are not liable for indirect, incidental, special or consequential loss, or loss of data, profits or goodwill.

To the maximum extent permitted by law, our total liability arising out of or in connection with the Service is limited to the greater of A$200 or the amount you paid us in the 12 months before the claim.

13. Suspension and termination

You may stop using the Service and delete your account at any time from your profile.

We may suspend or terminate your access if you materially breach these Terms, if required by law, or if we discontinue the Service. If we discontinue the Service, we will give reasonable notice and refund any unused prepaid subscription period.

14. Mobile applications and app stores

If you obtain RiffReady through the Apple App Store or Google Play:

• These Terms are between you and RiffReady only, not with Apple or Google.
• Apple and Google have no obligation to provide support or maintenance for the Service.
• Apple and Google are not responsible for any claim relating to the Service, including product liability, legal compliance, or intellectual property claims.
• You must comply with the applicable app store terms of service.
• Apple and Google are third-party beneficiaries of this section and may enforce it.
• You represent you are not located in a country subject to relevant embargoes and are not on a prohibited-parties list.

15. Changes to these Terms

We may update these Terms. If changes are material, we will notify you by email or in-app at least 30 days before they take effect. Continuing to use the Service after that means you accept the updated Terms. If you don't accept them, you may cancel and stop using the Service.

16. Governing law and disputes

These Terms are governed by the laws of Queensland, Australia, and you and we submit to the non-exclusive jurisdiction of its courts. If you are a consumer in another country, this does not deprive you of the protection of mandatory laws or the right to bring proceedings in your local courts where those laws so provide.

Before starting formal proceedings, please contact us at play@riffready.com.au — most issues can be resolved quickly.

17. General

These Terms, together with the Privacy Policy, are the entire agreement between us about the Service. If any provision is unenforceable, the rest continues to apply. Our failure to enforce a provision is not a waiver. You may not transfer your rights under these Terms; we may transfer ours in connection with a sale or reorganisation of our business.

Contact: RiffReady Pty Ltd, ACN 700 828 397, 23-25 Greenwood Close, Buderim QLD 4556 — play@riffready.com.au